mak bhave
2 min
Updated: Mar 16, 2021
Our client is a U.S.-based market leader that designs & develops technology to improve the quality of mobility. They provide a portfolio of solutions for transit agencies that enhance their productivity. When our client approached us, their aim was to expand the geographic presence. They had started acquiring new customers and bigger projects; and to them, it seemed like their hard work was finally paying off.
However, meeting the demands of a global customer base was their next big challenge. It involved making accommodations for time zone differences, enabling round-the-clock operations and deployments during off-peak & night hours to speed up project deliveries. Their employees had to extend their working hours and even work odd hours to cope with these demands. This was, in turn, increasing burnout and decreasing the productivity of their existing workforce, which made our client look for alternatives to make things smooth.
Expanding the existing workforce in the U.S. was certainly not a convenient option, considering the need to accommodate time zone differences. Also, their processes were mission-critical due to which the option to outsource had to be struck off too. Our client was quick to realize that to achieve the desired results, they needed an offshore team that would function as a seamless extension of their onshore team. Achieving high retention among the offshore workforce was a top requirement of our client to ensure that projects are not hampered.
With expertise of over two decades in building offshore teams, we sourced engineers from top product & tech consulting companies in India. After extensive screening, these candidates were referred to our client for direct interviews. Thus, our client had complete control over the selection of clients. Our client had started small with a remote team of two data analysts and two deployment engineers.
The team started delivering quickly and achieved the expected results. This gave our client the confidence to expand their offshore presence in India. The client hired candidates for various other application areas, including data analytics, system engineering, quality assurance, deployment, and release engineering. The result, round-the-clock operations and deployments during off-peak & night hours with a team in India accelerated project deliveries and resulted in phenomenal organizational growth.
Get in touch with us to find out more.